Answers to the most common questions about renting a car with ERM Rent a Car.
What are the age and licence requirements to rent a car from ERM?
The driver must be at least 24 years old and have held a valid driving licence for at least 3 years. Some vehicle groups may have additional requirements. Every driver who will use the car must meet the conditions of the selected vehicle.
Is a deposit or pre-authorisation taken?
A security deposit may apply depending on the vehicle class and booking details. If there is one, the amount, whether it is charged or blocked, and how it is returned are communicated before the rental is completed. Consider this amount separately from the total rental price.
What does the insurance on the cars cover?
The insurance and comprehensive cover of ERM vehicles are set out in the rental agreement. Read the excess that may apply in case of damage and the exclusions before pick-up. Comprehensive cover does not mean that every damage is covered unconditionally or that the driver has no responsibility at all.
Can a second person drive the car?
Yes, a second person who will drive the car must be registered in the agreement as an additional driver. This person must also meet the minimum age of 24 and the 3-year licence requirement. Use by people not authorised in the agreement may affect the insurance and deposit terms.
Is there a mileage limit?
The mileage allowance may vary by vehicle category and rental period. Check the allowance defined for your booking and any excess charge before pick-up. If you are planning a long route, mention it when choosing your car.
Which payment methods can be used?
The published terms of service include online card payment, bank transfer, cash and POS options. Follow the payment step of the method you choose for your booking. Check the confirmation status of your booking separately from whether the payment has been made. Read the terms of service.
What should I do if the car breaks down, has an accident or is damaged?
Once you are safe, contact ERM on +90 533 877 11 71 and share your location and the situation. The team will guide you. In the event of an accident, the required official procedures and insurance records must not be skipped; cover and liability are assessed under the terms of the agreement.
Where is the car handed over at Ercan Airport?
After collecting your luggage, follow the directions sent to you to meet in front of Mirandus Cafe outside the terminal. The team takes you to the nearby ERM handover area; the vehicle check and the agreement are completed there. Ercan meeting point and handover details.
Can I collect the car from the office or my hotel in Kyrenia?
You can collect your car from our office at Neo Park Mall. Delivery to hotels, homes and accommodation addresses in central Kyrenia is free of charge. Share your full address and time in your booking; for addresses outside the centre, check the coverage and any charge. Kyrenia delivery options.
What should I do for car delivery in Nicosia?
Select Nicosia in your booking and share your full address and your pick-up and return times. The delivery plan for your address and any charge for returning at a different point are confirmed in your booking. See the Nicosia delivery terms.
Can I return a car collected in Kyrenia at Ercan?
Yes. Pick-up and return at different points can be planned between Kyrenia and Ercan; under the published terms, returns between these two points are free of charge. State your return point in your booking. For other areas, check any location charge in advance.
Will my booking be cancelled if my flight is delayed?
A flight delay on its own does not mean your booking is cancelled automatically. Send your new arrival date and time as early as possible; the team will update the handover plan. If your flight is cancelled or moved to the next day, let us know separately. Flight change guide.
Can I collect a car late at night or early in the morning?
Night and early-morning handovers can be planned for bookings confirmed in advance. Let us know your needs together with your flight and handover details. 24/7 phone support does not mean a car is ready at any hour without a booking.
What fuel level should I return the car with?
Return the car with the fuel level recorded when you collected it. The cost of missing fuel and any service charge are calculated according to the rental terms. Read the return checklist.
Where can I see the cars and current prices?
You can browse the models and daily prices on the Vehicles page. Choose your dates and location to check the options that suit your trip. Read the total price, the period and what is included in the booking summary.
Can I choose a car with automatic transmission?
Yes, the ERM fleet includes automatic cars. Check the transmission, fuel, seat and luggage details of your chosen model on the vehicle page, and check its availability for your dates.
Which car suits my family and our luggage?
Consider the number of adults and children, child seats, large suitcases and the pushchair together. Seven seats do not mean the luggage of seven people will fit; check the boot with all the seats you need in place. Choosing a car for families.
How do I request a child seat?
State your needs in your booking according to the child's age and size. According to the Kyrenia delivery information, baby and child seats are provided free of charge subject to availability. Confirm before pick-up that a suitable seat type is ready and fits your car.
What information should I have ready to start a booking?
Prepare your pick-up and return dates and times, locations, and driver and contact details. Add your flight number for Ercan and the exact location for address delivery. Also state your passenger, luggage and child seat needs.
Which documents should I bring to the handover?
Have your valid driving licence and your ID card or passport ready. Complete the document verification steps requested during booking. Follow the handover instructions rather than assuming that a phone photo of your documents will be enough.
Does searching for a car create a booking?
A car search is for reviewing the available options. After completing the booking steps, check your confirmation status and booking number. An information request or a WhatsApp message alone does not count as a vehicle allocation or a booking confirmation.
Until when can I cancel my booking?
Under the published terms, you can submit your cancellation request at least 24 hours before the pick-up time. The right to cancel does not mean an automatic full refund; refund requests are assessed according to the booking and payment terms. Cancellation and refund terms.
Can I extend my rental period?
Contact our team before the planned return time. An extension is approved after checking vehicle availability, the new period and the price. Exceeding the time in the agreement may lead to an additional usage charge.
What should I look at when comparing prices?
Compare the total rental price for the same dates, times and pick-up points. Also read the terms for extra equipment, drivers, mileage and returns at a different point. Treat the deposit or pre-authorisation as a separate item. Price comparison table.
How do I get help during the rental?
You can reach 24/7 phone and operations support on +90 533 877 11 71. You can also share your booking and handover details via WhatsApp. For last-minute changes or urgent support, please call.
Which side of the road does traffic drive on in North Cyprus?
Traffic drives on the left. Adjust the controls, seat and mirrors before you move off. If it is your first time, tell the handover team about any concerns. First drive preparation guide.
How can I plan a day trip in Kyrenia?
Think of the castle, the Shipwreck Museum and the old harbour as the town-centre part of your day. If you have time and energy left, add Bellapais as a separate stop. A one-day route in Kyrenia.
What should my first day look like after landing at Ercan?
Allow separate time for terminal procedures, luggage, meeting the team and the car handover. For your first drive, you can keep things simple by heading straight to your accommodation. Getting ready for the Ercan handover.
From booking to return, we are with you at every step.
You can reach our team by phone 24/7 for your questions and any support you need during the rental.
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